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Terms and Conditions

1. Basic Terms
2. Materials
3. Color Reproduction & Quality
4. Alterations & Extras
5. Digital Files
6. Proofing
7. Timing
8. Cancellation of Orders
9. Shipping & Handling
10. Payment
11. Claims

1. Basic Terms: Pixart Prints reserves the right to refuse honoring a quotation if it feels that the quotation failed to cover all expenses and reasonable profits.

2. Materials: All materials will be handled with care, but Pixart Prints assumes no responsibility for loss or damage of any materials provided by the client including but not limited to negatives, positives, or other film media, or digital file. Client acknowledges that all materials submitted to Pixart Prints is duplicated or backed up. Materials are returned with project on completion of work.

3. Color Reproduction & Quality: Pixart Prints will try its best to produce a high quality and accurate reproduction of provided images and graphics, but may be unable to achieve an exact metered match. Prints are often “gang-run” and some slight color shift may occur. Pixart Prints may advise clients when reproduction quality is highly questionable and the client is responsible to make the final decision for usage of said materials.

4. Alterations & Extras: Any alterations to the original specifications will carry an hourly design charge if it is deemed necessary by Pixart Prints, at the published hourly rate. Extras that fall into design time charges include: photo manipulation and retouching, or illustration. Please call for details and quotes on this type of work as it is not included in our basic pricing structure.

5. Digital Files: Projects submitted on disk or online must be set up using our Designer Guidelines, available on our website at Support. Please consult a copy of our Designer Guidelines before designing your project. We make every effort to catch problems that may result in improper printing (i.e. font conversions, color & resolution issues), but proper setup is ultimately the responsibility of you/your designer. Pixart Prints will not be held responsible for the improper printing of files supplied to us. With the clients approval, files not set up using our Designer Guidelines will incur a $65/hr. design charge to make them printable.

6. Proofing:We are happy to provide a pdf proof through e-mail shortly after receiving your order and file preparation is complete. Please note our computing environment is color managed meaning that what we see on our computer screens is what will appear on the print. If your computing environment is not color managed, colors may differ between the two envronments. One electronic PDF proof is included in the price. A hard copy proof is highly recomended and is extra. If client has extensive changes or corrections, additional layout/design time will be charged at an hourly rate. Changes must be in writing, no verbal corrections or approvals will be accepted. All text must be proofed by the client to ensure accuracy. No changes will be accepted after client’s approval of proof (This means spelling errors undetected, wrong phone numbers etc.). Pixart Prints will not be responsible for any errors or omissions after client’s approval, regardless of origin. All proofs must be signed, dated and returned by client before actual printing can commence. Faxed or E-mailed approvals will be considered original documents.

7. Timing: Clients are advised on the turnaround time for each job.We make every effort to keep this turnaround time, howeverwe are not responsible for any damages that may be caused by late deliveries. All delivery dates are approximate and can vary due to equipment failure, emergencies, weather, or inability to obtain required materials. Rush jobs carry a 50% surcharge, plus shipping charges.

8. Cancellation of Order: Charges for cancellation of orders will be based on the degree of completion of your project:

1. If no work has been done, a full refund or credit will be issued.
2. If scanning and picture adjustment has been done, the published rate will be charged.
3. If layout is completed , the published rate will be charged.
4. If the order is completed, no refund is available.
5. If jobs are not completed within 45 days of order date due to client’s delay, it will be cancelled by Pixart Prints and charged according to the terms above.

9. Shipping & Handling: We ship exclusively with UPS, no other shipment methods are available. The PayPal invoice will list shipping cost. Please note we do not charge above the UPS shipping fee; however, we may charge for packaging, such as tubes or boxes. Thes charges will be clearly marked on your PayPal invoice.

10. Payment: All jobs must be prepaid through the PayPal invoicing system read more. We can not processed orders without payment.

11. Claims: All claims regarding printed jobs must be submitted in writing for evaluation within ten days of receiving your product.

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